Frequently Asked Questions
Do I need to refrigerate or freeze the mat?
No. GlacierPup uses pressure-activated cooling gel that works at room temperature. Your dog's body weight activates it instantly.
How long does the cooling last?
The gel provides continuous cooling while in use and self-recharges after 15–20 minutes of non-use — so it works around the clock.
Is the gel safe if my dog chews it?
The gel is non-toxic and the cover is puncture-resistant. That said, no cooling mat is a chew toy — if your dog is a determined chewer, supervise early use.
What sizes fit my dog?
Medium (26" x 20") suits most small and mid-size breeds; Large (36" x 24") is right for bigger dogs or shared nap spots.
How do I clean it?
Wipe with a damp cloth. The waterproof surface repels hair, dirt, and drool.
What if my dog ignores it?
30-Day Money-Back Guarantee. If your pup doesn't love it, we'll refund you — no hoops.
Still have questions? Email us at support@glacierpup.com.