Refund policy
30-Day Money-Back Guarantee. If your pup doesn't love their GlacierPup mat — for any reason — email us within 30 days of delivery and we'll refund you. No hoops, no restocking fees, no hassle.
To start a return: email with your order number, and we'll send simple return instructions. Refunds are processed within 3–5 business days of receiving the return. Damaged-in-transit or defective mats are replaced free — just send us a photo, no return needed.